High Horse Shipping Policy

At High Horse, we want your shopping experience to be smooth from checkout to delivery. We work hard to process and ship your orders as quickly as possible so you can enjoy your purchase.

Order Processing

Orders are typically processed within 1–3 business days after purchase. Business days exclude weekends and holidays.

During sales, holidays, or periods of high order volume, processing times may be slightly longer. You will receive a confirmation email once your order has been placed and a shipping notification when your order is on its way.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

Estimated delivery times are as follows:

• Standard Shipping: 3–7 business days

• Free Shipping: Available on qualifying orders over $100, if applicable

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, or other circumstances outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information, when available. Please allow 24–48 hours for tracking updates to appear.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. High Horse is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

If your package is delayed, marked as delivered but has not arrived, or arrives damaged, please contact us at hello@highhorse.shop .

We will do our best to help resolve the issue. Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.

Questions About Your Order?

We're here to help! If you have questions about shipping or your order, please contact us at:

High Horse Customer Support
Email: hello@highhorse.shop
Website: https://highhorse.shop

Thank you for shopping with High Horse. We appreciate your support and look forward to delivering your order!

High Horse reserves the right to update this shipping policy at any time. Any changes will be posted on this page.